Articles

From clicks to conversions: enhancing ecommerce with CXM

The bowtie funnel: how to create loyal customers and boost revenue

How are modern retailers using data to anticipate consumer preferences

The impact of great product demos on in-store CX

Customer experience vs. customer service: how have shoppers changed retail?

How brick-and-mortar stores can use data to improve visual merchandising

How the concession model gives brands more say in retail stores

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