"The customer is always right." Is this still the case? Should brands be bending over backward to meet every need, offer every service, and agree to whatever terms a buyer wants? Clearly, that's...
Data Insights, Future of Retail
"You Cannot Manage What You Don't Measure"
Mixed in with the fantastical flying machines and gimmicky-but-disappointing robots, this year’s Consumer Electronics Show (CES) in Las Vegas included several new announcements that offer a...
Will 2017 be the year the internet of things began to revive the fortunes of bricks-and-mortar?
Sure, in today's world, retailers and brands are swimming in a sea of data. But some information remains elusive—namely, consumer emotion. Save for direct feedback or the occasional survey, the...
Retailers sometimes bat around the term “omnichannel" as if it were just another marketing catchphrase. To really meet the demands of consumers these days, it's important to communicate in a...
2017 is a big year for mobile payments and retail. The market is predicted to reach $78 billion this year as more millennials abandon traditional credit cards in favor of the so-called...
The first demographic cohort of true digital natives, for whom technology is an extension of their physical selves, is steadily gaining purchasing power: Say hello to Generation Z.
In response to declining foot traffic, competition from neighboring stores that carry similar products and other financial pressures among brick-and-mortar stores, many retail companies are...
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